Last Updated: July 2026
At Uphar Craft, because most of our products are personalized and custom-engraved specially for you, our refund and return guidelines are structured as follows:
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No Return / No Refund on Personalized Items: Since personalized and custom-engraved items (such as name rakhis, custom wallets, and photo hampers) cannot be reused or resold to anyone else, we do not accept returns or issue refunds on them under normal circumstances.
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Damaged or Wrong Product Received: Returns, replacements, or refunds are only applicable if you have received a physically damaged product or a completely incorrect item.
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Unboxing Video Mandatory: To claim a replacement for a damaged or wrong product, a clear and continuous unboxing video (from the moment the outer package is sealed until the product is opened) is strictly mandatory. You must report the issue within 24 hours of delivery along with the video proof to 8130877205 or vishal.yadav240079@gmail.com.
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Order Cancellation: Orders for personalized items can only be cancelled within a short window before the laser engraving or manufacturing process begins. Once processing starts, cancellations will not be accepted.